Course Series

3 of 4

Course Award

Micro-Credential

Complexity and Duration

Foundation ; 2 Hours Course

Curriculum

7 Chapters · 9 Lessons

  1. 1

    Introduction

    1. (Included in full purchase)

      Communicating effectively with customers

  2. 2

    Lesson 1

    1. (Included in full purchase)

      Establishing rapport with customers

  3. 3

    Lesson 2

    1. (Included in full purchase)

      Communication techniques

  4. 4

    Lesson 3

    1. (Included in full purchase)

      Communicating with customers from diverse backgrounds

  5. 5

    Lesson 4

    1. (Included in full purchase)

      Congratulations

  6. 6

    Test your knowledge

    1. (Included in full purchase)

      Instructions before taking the test

    2. (Included in full purchase)

      Test your knowledge

    3. (Included in full purchase)

      Next steps

  7. 7

    The boring stuff

    1. (Included in full purchase)

      Copyright Notice

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