Mastering the sales process

Mastering the Sales Process is a 2-hour, foundation-level micro-credential that equips you with the skills to guide customers from first contact through to a completed sale and beyond. You’ll learn how to use your product and service knowledge to explain, promote, advise, and clarify effectively, help customers make confident decisions through upselling and cross-selling, and deliver outstanding after-sales service. With practical steps, real-world scenarios, and a knowledge check, this course ensures you can close sales with confidence while building long-term customer relationships.